Last updated: 25 August 2026
You may use this form to report a Product which is defective, damaged, incorrectly supplied or otherwise does not conform to the Contract.
Use of this form is not mandatory.
You may also submit a complaint:
- through the Vyralon.eu contact form by selecting Complaints; or
- by email to complaints@vyralon.eu.
Seller
VITALSHOP LTD
73 Penzance Road
Alvaston
Derby DE24 0NH
United Kingdom
Email: complaints@vyralon.eu
Customer details
Name:
............................................................
Email address:
............................................................
Telephone number (optional):
............................................................
Address (where relevant):
............................................................
............................................................
Order details
Order number:
............................................................
Order date:
............................................................
Date Product was received:
............................................................
Product concerned:
............................................................
Quantity concerned:
............................................................
Description of the problem
Please describe the defect, damage, incorrect Product or other issue:
............................................................
............................................................
............................................................
............................................................
When did you first notice the problem?
............................................................
Preferred resolution
Please indicate your preferred resolution, where available under applicable law:
☐ Repair
☐ Replacement
☐ Price reduction
☐ Refund
☐ Other:
............................................................
The remedy ultimately available depends on the circumstances and applicable Consumer law. Selecting an option above does not limit any statutory rights.
Supporting information
You may attach photographs or other information which may help us assess the complaint.
Photographs are particularly useful for:
- damaged Products;
- damaged packaging;
- incorrect Products;
- visible defects;
- broken seals; or
- Product-safety concerns.
Providing photographs is not a condition for exercising statutory Consumer rights.
Product safety
If the complaint concerns a possible Product-safety issue, please stop using the Product where appropriate and clearly state this in your message.
Where possible, retain the Product, packaging, label and batch or lot information until the matter has been reviewed.
Statement
I confirm that the information provided above is accurate to the best of my knowledge.
Date:
............................................................
Signature:
............................................................
Signature is required only if this form is submitted on paper.
How to submit a complaint
The easiest method is:
Vyralon.eu → Contact us → Complaints
You may attach supporting files directly to the message.
Alternatively, email:
complaints@vyralon.eu
or send correspondence to:
VITALSHOP LTD
73 Penzance Road
Alvaston
Derby DE24 0NH
United Kingdom
Please include your order number whenever possible.