Terms and Conditions

TERMS AND CONDITIONS

VYRALON.EU ONLINE STORE

Last updated: 20 July 2026

1. General Information

  1. These Terms and Conditions govern the use of the online store available at https://vyralon.eu, including ordering, sales contracts, payments, delivery, cancellation, returns and complaints.
  2. The Store is operated by:

VITALSHOP LTD
73 Penzance Road
Alvaston
Derby DE24 0NH
United Kingdom
Company Number: 17368919

hereinafter referred to as the “Seller” or “Vyralon”.

  1. Contact details:

Customer Service: customer@vyralon.eu
Returns and withdrawals: returns@vyralon.eu
Complaints: complaints@vyralon.eu

  1. These Terms are made available free of charge in a form that allows Customers to save and reproduce them.

2. Definitions

Store – the Vyralon.eu online store.

Seller – VITALSHOP LTD.

Customer – any individual, legal person or other entity placing an order.

Consumer – an individual purchasing primarily for purposes outside their trade, business or profession.

Product – any product offered for sale through the Store.

Contract – a distance sales contract between the Seller and the Customer.

DDP – Delivered Duty Paid – a delivery arrangement under which the Seller bears the applicable standard taxes, customs duties and import charges relating to delivery, where the order is expressly identified as DDP at checkout.

COD / Cash on Delivery – payment made upon delivery where available.

3. Products

  1. Vyralon offers sports, performance and nutrition products. The legal classification of each Product is stated on the relevant product page, label or packaging.
  2. Customers should read the Product description, label, ingredients, allergen information, instructions, storage conditions, warnings and other information applicable to the relevant Product before use.
  3. Where a Product is identified as a food supplement, the product-specific recommended daily intake, warnings and other information applicable to food supplements form part of the Product information.
  4. Food supplements are not medicinal products and are not substitutes for a varied and balanced diet or a healthy lifestyle.
  5. Where a recommended daily intake is specified for a food supplement, it must not be exceeded.
  6. Products must be stored in accordance with their instructions and, where indicated, kept out of reach of young children.
  7. Information provided by the Store is for general information only and does not constitute medical diagnosis or individual medical advice.
  8. Products are not presented as intended to prevent, diagnose, treat or cure disease unless such a claim is expressly permitted by applicable law for the specific Product.
  9. Where appropriate, pregnant or breastfeeding persons, people taking medication or people with medical conditions should seek appropriate professional advice before using a Product.

4. International Sales

  1. Vyralon supplies Products to countries made available at checkout.
  2. Rules governing Products, including food supplements and food products, may differ between jurisdictions.
  3. The Seller may restrict a Product from being sold into a particular country where required by applicable rules concerning ingredients, composition, labelling, importation, marketing or placing products on the market.
  4. If an order cannot lawfully be fulfilled, the Seller may cancel the affected order or Product and refund the relevant amount paid.

5. Orders

  1. Orders are placed through Vyralon.eu.
  2. The Customer selects Products, provides the required information, chooses the available delivery and payment methods and confirms the order using a button clearly indicating an obligation to pay.
  3. The Customer has an opportunity to review and correct the information entered before placing the order.
  4. An electronic confirmation is sent after the order has been received.
  5. A Contract is formed when the Seller accepts the order, subject to any mandatory Consumer rights.
  6. The Seller may refuse or cancel an order where:
  • a Product is unavailable;
  • payment cannot be authorised;
  • information provided by the Customer is materially incomplete or incorrect;
  • fraud or misuse is reasonably suspected;
  • fulfilment would breach applicable law;
  • the Product cannot legally be delivered to the destination country; or
  • a pricing or technical error is obvious and could reasonably have been recognised as an error.
  1. If payment has already been collected for an order or Product that the Seller does not accept, the relevant amount paid will be refunded.

6. Prices, VAT and Customs Duties

  1. The applicable price and currency are displayed before the order is placed.
  2. The total amount payable is displayed before checkout is completed.
  3. Products are dispatched from the United Kingdom.
  4. Where a delivery is expressly identified at checkout as DDP – Delivered Duty Paid, the applicable price includes the standard taxes, customs duties and import charges covered by that delivery arrangement.
  5. For a normally processed DDP order, the Customer should not be required to pay additional import VAT or standard customs duties upon delivery.
  6. Where DDP is not indicated at checkout, taxes, duties and import charges are handled in accordance with the information displayed for the relevant order and applicable law.
  7. If a carrier or customs authority requests an unexpected additional payment in connection with an order identified as DDP, the Customer should contact the Seller before making the payment where reasonably possible.

7. Payment

  1. Available payment methods may vary by country and order.
  2. Payment methods may include credit or debit cards, local payment methods, bank payments, digital wallets, instant payment systems, Cash on Delivery and other methods displayed by the Store.
  3. Electronic payments may be processed by external payment service providers.
  4. Full card details are not stored by the Seller where payment information is processed directly by an external payment provider.

Cash on Delivery

  1. Where COD is available, the Customer must pay the applicable amount upon delivery.
  2. A COD order is not merely optional until the parcel is collected.
  3. Failure or refusal to collect a parcel does not automatically constitute a valid exercise of a statutory cancellation right.
  4. Where unjustified failure to collect a COD parcel causes additional costs, the Seller may seek reimbursement of reasonable and documented direct costs to the extent permitted by applicable law.
  5. Nothing in this section limits a Consumer’s statutory cancellation rights.

8. Delivery

  1. Products are dispatched from the United Kingdom to destinations available in the Store.
  2. DDP applies where the relevant delivery is identified as DDP at checkout.
  3. Delivery charges are displayed before the order is submitted.
  4. Estimated delivery is generally approximately 5 business days, unless otherwise stated at checkout.
  5. Delivery may be affected by customs procedures, carriers, public holidays or circumstances beyond the Seller’s reasonable control.
  6. Mandatory Consumer rights relating to timely delivery remain unaffected.

9. Right to Cancel / Withdraw

  1. Consumers have cancellation or withdrawal rights in accordance with the laws applicable to them.
  2. Consumers in the European Union and the United Kingdom generally have 14 days from receipt of the Products to notify the Seller that they wish to cancel without giving a reason, subject to applicable exceptions.
  3. A withdrawal notice may be:
  • submitted through the online withdrawal function available on Vyralon.eu;
  • sent to returns@vyralon.eu; or
  • made by another unequivocal statement permitted by applicable law.
  1. The Store provides an online withdrawal function for eligible online purchases.
  2. Electronic withdrawal submissions are acknowledged on a durable medium, such as email.
  3. A model withdrawal form is also made available by the Store. Use of the model form is not mandatory where applicable law permits another unequivocal statement.

10. Opened Products and Exceptions

  1. The right to cancel may be excluded where applicable law provides an exception.
  2. In particular, this may apply to sealed Products which are not suitable for return for health protection or hygiene reasons after being unsealed, where:
  • the Product was supplied sealed;
  • the seal was broken after delivery; and
  • applicable law permits the exception.
  1. Opening the external shipping package alone does not remove cancellation rights where the Product’s own protective seal remains intact.
  2. This section does not affect rights relating to defective, damaged, incorrectly supplied or non-conforming Products.

11. Returns

  1. Products must be returned in accordance with the Vyralon.eu Returns & Refunds Policy.
  2. The physical return address is:

VITALSHOP LTD
73 Penzance Road
Alvaston
Derby DE24 0NH
United Kingdom

  1. Customers should contact returns@vyralon.eu before sending a return so that the return can be correctly identified.
  2. For a standard change-of-mind cancellation, the Consumer bears the direct cost of returning the Product where they were properly informed of that obligation and applicable law permits it.
  3. DDP applying to the original delivery does not mean that the Seller bears the cost of a voluntary return.
  4. Where a Product is defective, damaged or incorrectly supplied, reasonable return costs will be borne by the Seller where required by applicable law.

12. Refunds

  1. Refunds are processed in accordance with applicable law and the Returns & Refunds Policy.
  2. Where statutory withdrawal rules require reimbursement, the Seller will make the reimbursement without undue delay and, where required, no later than 14 days after being informed of the Consumer’s decision to withdraw.
  3. For sales of goods, where permitted by law, the Seller may withhold reimbursement until the Products are received back or the Consumer provides evidence that they have been sent back, whichever occurs first.
  4. Refunds are normally made using the original payment method unless another method is agreed or required for technical reasons.
  5. For COD purchases, the Seller may request bank account details or another appropriate method through which the refund can be made.

13. Complaints and Non-Conforming Products

  1. Complaints concerning defective, damaged, incorrectly supplied or non-conforming Products should be submitted through the Store’s contact form using the Complaints contact option or sent to:

complaints@vyralon.eu

  1. Customers should, where reasonably possible, provide the order number, Product name and a description of the problem.
  2. Supporting photographs may help us assess the complaint, but failure to provide photographs does not remove statutory Consumer rights.
  3. The Seller is responsible for Products in accordance with applicable laws governing conformity of goods with the Contract.
  4. Nothing in this section limits any statutory remedy available to a Consumer.

14. Product Safety

  1. Products should be used in accordance with their labels, instructions and warnings.
  2. A Product should not be used where its packaging or safety seal appears damaged until the matter has been clarified with the Seller.
  3. The Seller may suspend sales, contact Customers or take other appropriate action where a Product safety issue or recall occurs.
  4. Safety-related concerns may be reported to complaints@vyralon.eu.

15. Accounts

  1. Where customer accounts are available, Customers must provide accurate information and safeguard their login credentials.
  2. The Seller may restrict accounts used unlawfully or in breach of these Terms, subject to mandatory Consumer rights.

16. Intellectual Property

Content available through the Store, including text, photographs, graphics, designs, trade names and other materials, may be protected by intellectual property rights and may not be used without appropriate permission except where permitted by law.

17. Liability

  1. Nothing in these Terms excludes or restricts liability which cannot lawfully be excluded or restricted.
  2. To the extent permitted by law, the Seller is not responsible for consequences arising from use of a Product contrary to its instructions, warnings or recommended use.
  3. Nothing in these Terms limits mandatory Consumer rights.

18. Privacy and Cookies

Personal data is processed in accordance with the Vyralon.eu Privacy Policy.

Cookies and similar technologies are handled in accordance with the Vyralon.eu Cookie Policy and the cookie preference mechanism available on the Store.

19. Governing Law

  1. To the extent permitted by law, Contracts are governed by the laws of England and Wales.
  2. This choice of law does not deprive Consumers of protection afforded by mandatory provisions of the law of the country of their habitual residence where those provisions apply.

20. Disputes

  1. Customers are encouraged to contact customer@vyralon.eu first so that the parties may attempt to resolve a dispute amicably.
  2. Nothing in these Terms restricts a Consumer’s mandatory rights concerning competent courts or applicable alternative dispute-resolution procedures.

21. Amendments

  1. The Seller may amend these Terms due to changes in law, Store operations, payment or delivery methods, regulatory requirements, security requirements or other legitimate operational reasons.
  2. Changes will not adversely affect rights arising from Contracts concluded before the change takes effect unless required by applicable law.

22. Seller Details

VITALSHOP LTD
73 Penzance Road
Alvaston
Derby DE24 0NH
United Kingdom

Company Number: 17368919

Website: https://vyralon.eu

Customer Service: customer@vyralon.eu
Returns and withdrawals: returns@vyralon.eu
Complaints: complaints@vyralon.eu

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